Re: Bad Order

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Posted by Newt on January 23, 2003 at 16:33:36:

In Reply to: Re: Bad Order posted by Cindi on January 23, 2003 at 14:18:48:

: : : Hi Everyone,
: : : I haven't posted in awhile... Has anyone heard of a Ken Lucke from Oregon? He owns 'The Next Step..stained glass stepping stones'. I ordered a custom maid stone in July of last year to honor my parents and paid in full $160.00. He still has not sent it nor has he responded to any emails or phone calls. I thought that maybe he was sick so I had friend send a email for an order and she got an answer with a few days. Makes me sooo mad. How can people get away with this stuff. Anyone know of anything I can do besides Better Business Bureau? '

: : : Thanks, Cindi

: : Hi Cindi,

: : This sounds awful. Hope you used a credit card. That's the way to go when ordering on the net. I would go to the credit card company and ask for a refund. Maybe they can get somewhere with him. I would also write him a registered letter and complain and ask for my money back or the goods.

: : Unfortunately I heard on the news tonight that internet fraud is second only to identity theft in consumer complaints. Speaking of which, I do think there is someplace you can complain. Do a search at and enter with quotes and a plus sign like this: "consumer complaint" + "internet"

: : Do let us know what happens. Good luck!!!!

: : Newt

: Hi,

: Ken finally wrote me today after I told him I was on the forums. He apologized profulsely explaining that he'd been in the gulf and busy with an ill mother. He will make the stone today and send it in 2 weeks and will include another stone as an apology. He claims that he never got my past emails as his 'filters' on his system must not have let them through. I would like to believe him. These things happen sometimes I guess. I'll let you know if I don't get the stone. Thanks to all who responded.

: Cindi

Hi Cindi,

I'm so glad you heard from him. Hopefully he will follow through with his promise this time. Do let us know.

Good luck,

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