Re: Bad Order

Name    : 
E-Mail  : 
Subject : 

Comments:
: : : : Hi Everyone, 
: : : : I haven't posted in awhile... Has anyone heard of a Ken Lucke from Oregon? He owns 'The Next Step..stained glass stepping stones'. I ordered a custom maid stone in July of last year to honor my parents and paid in full $160.00. He still has not sent it nor has he responded to any emails or phone calls. I thought that maybe he was sick so I had friend send a email for an order and she got an answer with a few days. Makes me sooo mad. How can people get away with this stuff. Anyone know of anything I can do besides Better Business Bureau? '

: : : : Thanks,  Cindi 

: : 
: : : Hi Cindi,

: : : This sounds awful.  Hope you used a credit card.  That's the way to go when ordering on the net.  I would go to the credit card company and ask for a refund.  Maybe they can get somewhere with him.  I would also write him a registered letter and complain and ask for my money back or the goods.

: : : Unfortunately I heard on the news tonight that internet fraud is second only to identity theft in consumer complaints.  Speaking of which, I do think there is someplace you can complain.  Do a search at www.google.com and enter with quotes and a plus sign like this:  "consumer complaint" + "internet"

: : : Do let us know what happens.  Good luck!!!!

: : : Newt

: : Hi,

: : Ken finally wrote me today after I told him I was on the forums.  He apologized profulsely explaining that he'd been in the gulf and busy with an ill mother.  He will make the stone today and send it in 2 weeks and will include another stone as an apology.  He claims that he never got my past emails as his 'filters' on his system must not have let them through.  I would like to believe him.  These things happen sometimes I guess.  I'll let you know if I don't get the stone.  Thanks to all who responded.

: : Cindi


: Hi Cindi,

: I'm so glad you heard from him.  Hopefully he will follow through with his promise this time. Do let us know.

: Good luck,
: Newt



Optional Link URL:  
Link Title:         
Optional Image URL: 

 

advertisement